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Frequently Asked Questions (FAQs)
Does Samy's Camera buy used cameras and/or used camera equipment?Yes. Call us at 323-938-2420 x1293, or 323-938-2420 x1297. Safe PurchasingIf you've bought online from other stores, you probably think we're asking a lot on our online forms, and you're right. But the business we're in is particularly prone to fraud and theft, and we take as many steps as we can to prevent that. Rest assured that all of your purchases with Samy's are verified, secure and authentic. This website uses SSL secure server technology to encrypt your critical information while in transit. That means prying eyes can't get at your credit card or personal information. Wherever you see that certificate or the secure icon at the bottom of your browser (typically either a lock or a key), you know that we are who we say we are. But what about you? The only way we can safely verify that our customers are who they say they are is by using thorough checks and having all the relevant information. That's why we don't currently ship anywhere but the billing address, and that's why we require the amount of information that we do. We realize the inconvenience this might create, but we feel building a mutual network of trust is crucial to having faith in your purchases on the web - particularly if you're purchasing expensive equipment on time-sensitive deadlines! We are of course looking for better, more convenient solutions to these problems all the time. This site looks broken on my browser!Every web browser displays pages slightly differently. While redesigning samys.com, we went to great lengths to ensure that the site would look consistent for most of our viewers. Some browsers display properties very differently from other, more common browsers. If there's something displaying wrong on the site, you've probably run across an issue we haven't seen before. Please send an email to the webmaster and let us know so we can address it. Payment MethodsWe accept Visa, Master Card, American Express*, Discover and Paypal. We also accept Samy's Camera gift cards**, cashier's check, personal checks, postal or bank money orders. Gift cards, personal checks and money orders are subject to verification which may take several days or longer. Orders are subject to verifications and sometimes require additional information from the cardholder. These precautions are made with the card holder's interests in mind. We will attempt to reach the cardholder for up to five (5) working days after the order has initialy gone through our verification department. After the allowed time, and if we are not able to verify the credit cardholders information, we will cancel the pending order. *Orders paid by American Express may be subject to additional limitations. Please call for more information or to place your order by American Express. **Orders paid in whole or in part by Samy's Camera gift card are subject to additional processing. A Samy's customer service representative will contact you to complete your order. Samy's Gift CardsSamy's Gift Cards are available for purchase online or by calling 800-321-4726. Samy's Gift Cards can be used in Samy's stores or online at www.samys.com. We are not responsible for lost or stolen gift cards. PURCHASING & SENDING Are there any fees associated with the purchase of a Gift Card? How much is shipping? When will I be charged for purchasing a Gift Card? DELIVERY & REDEMPTION How are Gift Cards delivered and what does the recipient receive? Our eGift Cards can be emailed to the recipient within minutes of your purchase or scheduled for delivery on a specific date you choose. When the recipient opens the email, the eGift Card you selected will be displayed along with the recipient's name, your personalized message, the eGift Card number, amount and instructions on how to redeem the eGift Card. What exactly does the recipient receive when I send an E-Gift Card? On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the E-Gift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the E-Gift Card. Sometimes, special offers and promotions are listed on the page. When is the E-Gift Card sent to the recipient? The E-Gift Card alert message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase. Can I reload my E-Gift Card after I've spent the full value? Not at this time. How do I know that the recipient actually received the eGift Card I sent them? You'll receive an email confirming delivery and another notifying you that the eGift Card has been viewed.BALANCE INFORMATION Where can I check my Gift Card balance? SECURITY What if I lose my eGift Card? TERMS & CONDITIONS The following terms and conditions (the "Terms") apply to the purchase and use of Samy's Gift Cards and eGift Cards (collectively, "Gift Cards"). Your purchase and use of the Gift Cards constitutes your agreement to follow and be bound by these Terms. Gift Cards denominated in U.S. dollars are issued by Samy's Camera Inc.. ("U.S. Gift Cards"). Redemption & Use Expiration & Fees Lost, Damaged or Stolen Cards & Fraud Limitation of Liability Dispute Resolution & Applicable Law Applicable Law General Terms Web Pricing - Why are the prices on this web site different from those in your stores?Our stores are staffed with a wide variety of product specialists and support staff, each of whom make an effort to be responsive and pleasant to deal with. We're also able to provide a customer with any item from our inventory to inspect and test. The cost of this customer service is an increased overhead for our in-store prices, to pay for the store space, the training of our employees, and other considerations not present online. We're happy to offer reduced prices online and hope that you will be satisfied with your purchase no matter where you decide to buy. Shipping & Order DeadlineOnline orders are shipped via FedEx. We offer, Ground, 2-Day, Standard Overnight and Priority Overnight. Customers who are unable to receive shipments to their billing address via FedEx can call 800-321-4726 to arrange for other shipping options. All orders valued $500 and over will require a signature upon delivery. If there is any problem regarding the shipping for your order, a Samy's customer service representative will contact you. Order submitted online or over the phone before 1:00pm PST, Monday - Friday will be processed that same day. This does not guarantee that your order will ship that same day. Orders are subject to verification and sometimes require additional information from the cardholder. These precautions are made with the card holder's interests in mind. We will attempt to reach the cardholder for up to five (5) working days after the order has initially gone through our verification department. After the allowed time, and if we are not able to verify the credit cardholders information, we will cancel the pending order. Free ShippingOrders over $49.00 will receive Free Samy's Quick Ship (1-3 business day shipping) in the contiguous (lower- 48) United States. In stock orders placed after 1:00pm PST on weekdays will not ship until the next business day. Orders submitted online or over the phone before 1:00pm PST, Monday - Friday will be processed that same day. This does not guarantee that your order will ship that same day. Orders are subject to verification and sometimes require additional information from the cardholder. These precautions are made with the card holder's interests in mind. We will attempt to reach the cardholder for up to five (5) working days after the order has initially gone through our verification department. After the allowed time, and if we are not able to verify the credit cardholders information, we will cancel the pending order. Orders placed after 1:00pm PST Fridays will not ship until the following Monday. The $49 order total is calculated after all rebates and bundle discounts have been applied. Gift Cards, freight charges, duties, and taxes do not count towards the $49 order total. Most orders over $49 qualify for Free Samy's Quick Ship. Some exclusions apply, including, but not limited to, oversized or heavy items, film, paper, printers, grip equipment, scrims, sandbags, backgrounds, etc. Please refer to the product page or shopping cart page to see if your order qualifies. BackordersFor orders containing items on back-order, Samy's Camera will hold the order until all items are in stock. Once all items are in stock, Samy's Camera will ship the complete order. Customers may request that in-stock items be shipped as soon as possible, with back-ordered items shipped when available. For orders split into separate shipments, the back-ordered items will ship by FedEx Ground once they are in stock. Special OrdersSpecial order items are non-cancelable and non-refundable. All special orders are subject to availability from the manufacturer. Payment in full is required upon placing your order. Minimum Advertised PriceYou may have noticed that some items simply have a price listed, while others have a price that is linked or directs you to "Call for our price!" Why aren't all of our prices treated the same way? This is because of something called Minimum Advertised Price, or MAP. MAP is an agreement between a reseller (such as Samy's Camera) and an equipment vendor or manufacturer, wherein the reseller agrees to advertise products only at a certain price - even if you can actually buy the product for less! As a reseller, it's beneficial for us to adhere to MAP, because then we get a favored status with vendors that includes better and faster access to new products and information. As a customer, we understand that MAP pricing can be confusing. But we've tried to simplify the process as much as possible. If you add any item to your shopping cart, the price you see in the shopping cart will always be the absolute best price we can give you on that item. You're under no obligation to buy any item in your shopping cart... just click the "remove" button at any time and it's gone. We'll continually try to find the best ways to get the best prices to you in the most straightforward way possible. Samy's Return/Exchange PolicyExtended Holiday Return Period: As a courtesy during the holiday gifting season, we extended our usual policy on returns and exchanges. Items purchased between November 1st, 2024 and December 31st, 2024 may be returned or exchanged through January 15, 2025. All of our standard return policy exclusions and conditions apply. Please see below for details. Exchange and Return General Guidelines
(2) No Exchange or returns are permitted on the following:
(3) Defective merchandise exchange:
(4) Refund of promotional items and bundles are subject to the following:
(5) Used Product Return Policy: If you are dissatisfied with a Used equipment purchase for any reason, you may return your merchandise to Samy's within 30 days of the purchase date, subject to the conditions and exclusions below.
If conditions are not met, Samy's Camera Inc reserves the right to refuse the return or charge a minimum restocking fee of 15%. External LinksAt any time, samys.com may contain links to other websites beyond the control of Samy's Camera. Samy's Camera takes no responsibility for the content or presentation of these websites. Links are added and edited as needed. If you have links you would like to submit or correct, please send an email to the webmaster. California Proposition 65Attention California residents, Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. The warnings are intended to help California consumers make informed decisions about their exposures to these chemicals from the products they use. The California Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program and publishes the listed chemicals, which includes more that 850 chemicals. In August 2016, OEHHA adopted new regulations, effective on August 30, 2018, which change the information required in Proposition 65 warnings. We know you're concerned about product safety and Samy's Camera is taking all necessary steps to comply with all applicable safety and health requirements. WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. If a "Warning California Prop 65" link does not appear at the bottom of the product page for the product you wish to purchase, the supplier of the product has indicated that it does not require the CA Prop 65 warning. Additional Information about Proposition 65For background on the new Proposition 65 warnings, see https://www.p65warnings.ca.gov/new-proposition-65-warnings. Proposition 65 and its regulations are posted at https://oehha.ca.gov/proposition-65/law/proposition-65-law-and-regulations. To give Samy's Camera notice of an alleged violation of California Health and Safety Code Section 25249.5 or 25249.6, you must send notice to calprop65@samys.com COVID-19 Posted ProtocolsFor details about our COVID-19 Posted Protocols for each of our locations, click here and visit the details section for each location. Samy's Camera Accessibility StatementOur Commitment - Samy's Camera's committed to accessibility as part of providing an exceptional experience for our employees, customers, business partners and their families. This includes creating and maintaining digital products and services included in our website that are accessible to the widest possible audience, regardless of ability.
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